Issuing Feedback

there are two ways to issue feedback for an order within onebrick you can set up auto iussed feedback to issue positive feedback once an order enters a specific status, or you can manually issue feedback for any order from the order view page automatic issued feedback automatic issued feedback can be set up in the store settings > orders firstly, you must enable automatically issued feedback near the bottom of the settings you than have a couple of options to select to finish setting up automatically issued feedback feedback status first is feedback status this is the status that will trigger feedback being issued on an order you can select from "paid," "shipped," "received," or "complete " if "paid" is selected, your feedback will be automatically issued when the customer pays and the status ise set to "paid" within onebrick (usually upon initial inport of an order if "shipped" is selected, your feedback will be automatically issued when you mark the order as "shipped" within onebrick if "received" or "complete" are selected, your feedback will be issued once the customer marks the order as recieved or complete on the selling platform auto issued feedback can only issue positive feedback on an order to issue neutral or negative feedback within onebrick, please see docid\ oib2axmlwftz37uot9ecj below feedback messages onebrick allows for a variety of feedback messages to be used this keeps reoccuring customers from getting the same exact same feedback message over and over again in the feedback message section, you can add a multiple messages when feedback for an order is issued, onebrick shuffles between the messages you have input you must have at least one message set to use auto issued feedback to save your changes and enable auto issued feedback, click "save" at the bottom of the page feedback will be auto issued upon order status changes which may take up to 24 hours to take effect in onebrick depending on the status manually issued feedback you can easily issue feedback for a specific order from that order's order view page click on the feedback button at the top left under the customer name, username, and order information you will then be presented with a form to input the information for the coupon the fields follow the same rules as above in the automatic issued coupons section, however, when mannually issuing feedback, you are able to issue neutral and negative feedback as well, whereas with automatic issued feedback, you can ony issue positive feedback it is important to note that only bricklink orders allow for neutral and negative feedback clicking "send" will instantly issue feedback for that order on the respective selling platform